Last Updated: September 24, 2026
Welcome to Milanmart! These terms and conditions outline the rules and regulations for the use of our website [Insert Website URL] and our grocery delivery services.
By accessing this website and placing an order with us, you accept these terms and conditions in full. Do not continue to use Milanmart if you do not accept all of the terms and conditions stated on this page.
1. Definitions & Interpretation
- “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions.
- “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Milanmart.
- “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
2. Use of the Website & Eligibility
- To place an order on Milanmart, you must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
- You agree to provide accurate, current, and complete account and purchase information whenever you use our services or register an account.
3. Pricing, Products & Availability
- All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.
- While we make every effort to display accurate product descriptions, images, and prices (such as for vegetables, fruits, and packaged goods), errors may occasionally occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible.
- Product availability is subject to change. If an item is out of stock after you place an order, we will notify you and offer a suitable replacement or a refund.
4. Orders, Delivery & Cancellation
- Order Confirmation: Once you place an order, you will receive an order confirmation via WhatsApp, SMS, or email. This marks the acceptance of your order.
- Delivery: We strive to deliver your groceries within the estimated time frame to the address specified by you. Please ensure someone is available at the delivery address to receive the items.
- Cancellation Policy: You may cancel your order before it has been dispatched for delivery. Once dispatched, cancellations may not be accepted. Milanmart reserves the right to cancel any order due to stock unavailability, suspected fraud, or service area limitations.
5. Returns, Replacements & Refunds
- We take utmost care in delivering fresh and quality products. However, if you receive a damaged, expired, or incorrect item, you must report it to our customer support within [e.g., 24 hours] of delivery.
- Refunds or replacements are subject to verification of the product condition at the time of delivery.
6. Limitation of Liability
- Milanmart will not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website services beyond the total value of the specific order placed.
- We do not guarantee that the website will be uninterrupted, secure, or free of errors or harmful components.
7. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts located in [Insert City, e.g., Jamshedpur, Jharkhand].
8. Changes to Terms
- We reserve the right to revise these terms and conditions at any time. By continuing to use our website after changes are posted, you agree to be bound by the updated terms.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Business Name: Milanmart
- Address: [Insert Business Address, e.g., Jamshedpur, Jharkhand, India]
- Email: [Insert Support Email, e.g., support@milanmart.com]
- Phone / WhatsApp: [Insert Phone Number]