Last Updated: September 24, 2026
At Milanmart (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or use our grocery delivery services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Personally identifiable information, such as your name, delivery address, email address, phone number, and alternative contact details that you voluntarily give to us when you register on the site, place a grocery order, or contact us.
- Payment & Transaction Data: Details regarding your orders, purchase history, and payment methods (Note: We do not store your complete credit/debit card numbers or sensitive banking passwords; online payments are handled through secure third-party payment gateways).
- Device & Usage Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Process and deliver your grocery orders and manage your account.
- Send you order confirmations, shipping updates, and customer support messages.
- Respond to customer service requests, inquiries, and feedback.
- Improve our website, product offerings, and delivery services.
- Send you promotional offers, discounts, newsletters, or marketing communications (you can opt-out at any time).
- Prevent fraudulent transactions and monitor against theft.
3. Sharing of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information we have collected about you in certain situations:
- Third-Party Service Providers: We may share your information with delivery partners, courier services, or payment processors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- By Law or to Protect Rights: If required to respond to legal process, court orders, or government requests, or to protect the safety, rights, or property of our business and customers.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies on the site to help customize the site and improve your experience. When you visit our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default, but you can choose to remove or reject cookies.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- Business Name: Milanmart
- Address: [Insert Your Business Address, e.g., Mango, Jamshedpur, Jharkhand, India]
- Email: [Insert Support Email, e.g., support@milanmart.com]
- Phone: [Insert Phone/WhatsApp Number]